This Refund Policy explains when PayBreda, operated byPaybreda, issues refunds. It forms part of ourTerms of Service.
When you get a full refund
- If we cannot deliver your order, we refund it in full.
- If you were charged but no order was created, we refund the charge in full.
- If you were charged more than once for the same order, we refund the duplicate charge.
When refunds are not possible
- Once a bundle or service has been delivered to the number you provided, it cannot be reversed or refunded.
- If you entered the wrong recipient number and the order was already delivered to that number, we cannot refund it. Always double-check the number before paying.
- Choosing the wrong network for a ported number is treated as a delivered order and is not refundable, so confirm the current network first.
Delivery delays are not failures
Delivery times shift with the time of day and can occasionally run beyond the estimate. A delay on its own is not a failed order — it will arrive. If your order has not landed and you are concerned, contact us with your tracking number and we will check its status.
How to request a refund
Email support@paybreda.com with your tracking numberand a short description of the issue. The sooner you reach us — ideally before the order is processed — the more we can do, including correcting a recipient number where possible.
How refunds are paid
Approved refunds are returned to the mobile money account or card used for payment, via our payment provider. The time to appear depends on your provider, typically within a few business days.
Contact us
Questions about a refund? Email us at support@paybreda.com.